Once you have placed your order, you will receive an order confirmation by email. We will then take care of it as quickly as possible and ship your order within 2–3 business days. Please note that we do not ship on weekends or public holidays. So if you place an order on one of those days, we will start processing the shipment on the next business day.

The delivery time begins as soon as your package has been handed over to the shipping service provider. Orders received after 12:00 PM (CET) will be processed on the following business day. We do our best to ensure your order reaches you as soon as possible!

For shipping within the EU, we work with Austrian Post and UPS. Usually, your package will arrive **1–4 days after it has been shipped**.

If you order from outside the EU, delivery may take a bit longer. In this case, you can expect **around 10–14 days**. We do our best to ensure your package reaches you as quickly as possible!

As soon as your order has been shipped, you will receive an email with your tracking information and a link to track your shipment. You can also easily track your package here.

If you made a mistake in the delivery address, please contact us as soon as possible. If your order has already been shipped, we can unfortunately no longer change the address. In this case, you will be responsible for the return shipping costs.

Address changes are subject to verification for security reasons and may be declined in individual cases without stating a reason.

If you are not 100% satisfied with your purchase, you can return your items within 14 days of delivery. You can find more information on our returns page.

Currently, we are unfortunately unable to deliver to P.O. boxes or pick-up locations.

If your order is shipped internationally, import taxes, customs duties, or other fees may apply once your package arrives in the destination country. These costs are not included in the shipping fees you paid on [www.yogajunkies.com](http://www.yogajunkies.com). If such fees apply, they will be collected from you upon delivery.

Please take these potential additional costs into account before placing your order – unfortunately, we have no influence over the regulations and fees of your country. It is best to check with your local customs office in advance to avoid any surprises. Additionally, customs and clearance processes may cause delays in delivery.

If you refuse your shipment for any reason, you will be responsible for the costs of returning the package to us, as well as any import taxes, customs duties, and shipping fees that were incurred upon delivery. The total amount of these charges will be deducted from your refund.

We’re sorry this happened, and we will do everything we can to help you locate your shipment.

You can file a claim for a package if it has not been delivered within 24 hours of the estimated delivery date. If you contact us after this period, it is unfortunately unlikely that you will be able to make a claim against the courier. Therefore, please get in touch with us as soon as possible.

Before contacting us, please check all possible locations where the package may have been left, such as exterior doors, the main entrance, the porch, the backyard, the garage, or the garden. Also check any other areas not directly exposed to the weather. It’s possible a neighbor accepted the package on your behalf. If you still cannot find the package, please contact us.

Make sure to include your full name, order number, address, and tracking number in your message.

Please note that we cannot replace items that have been lost due to theft or if a package has been left outside for an extended period. We do not refund or resend packages marked as delivered by the courier, and we cannot make claims on behalf of customers for missing packages. We are not responsible for lost, stolen, or misdelivered packages.