We want you to be completely satisfied with your purchase. If you are not satisfied with an item, you can return it within 14 days of receipt. The item must be unused, unworn, undamaged, and returned in its original packaging with all accessories, parts, and intact tags.
**Return shipping costs:** You are responsible for the cost of the return unless the item is defective or damaged. Return shipping costs will be deducted from your refund.
**Refund:** Once we receive and inspect the item, we will refund the full purchase price. For an exchange, we will send you the desired product free of charge.
**Exceptions:** Some products, such as gift cards, digital products, or discounted items, are excluded from returns. Items that have been misused, altered, or improperly handled (e.g., normal wear, creases due to improper storage, or accidents) cannot be returned. If the item has damaged packaging, missing accessories, or missing tags, a fee of €5 will apply.
**Please note:** We are not responsible for lost or damaged returns. We recommend returning items with tracking and insurance.

We’re sorry if your product arrived damaged or defective! We want you to be satisfied with your purchase, so we offer a straightforward solution. If your product is defective or damaged upon arrival, please contact us immediately with the following information:

* First and last name * Full delivery address * Order number * Photo(s) of the defect or damage * Brief description/context

Please note: If you return the item due to defects or damage, we will cover the cost of standard international return shipping to us. Costs for express or expedited returns are not covered, so please use the standard shipping method only.

Once we receive the item, we will send you a replacement in perfect condition or refund the full purchase price.

Yes, we offer exchanges! Exchanges are subject to the same conditions as returns. Please review the return conditions above to check if your item is eligible for an exchange. You are responsible for the return shipping costs, but we will gladly send the exchanged item to you free of charge. If you are not satisfied with your purchase, you can return the item within 14 days of receipt, as long as it is unused, unworn, undamaged, and returned in its original packaging with all accessories and tags. Once we receive and inspect the item, we will send you the desired replacement product.

Yes, there are some exceptions to exchanges. Items that were purchased on sale, offered at a special discount, or with promotional deals are excluded from exchanges. Gift cards and digital products are also excluded from returns and exchanges. Additionally, items that have been misused, altered, or improperly handled (e.g., normal wear, creases due to improper storage, or accidents) cannot be exchanged. Please make sure the item meets the exchange conditions mentioned above before initiating a return.

We cannot take responsibility for lost or damaged returns. The package remains your responsibility until it arrives at our warehouse. Please choose a shipping method with delivery confirmation or tracking and keep the proof of shipment until we have received your return. Make sure to package your return securely to ensure it reaches us safely. Any items that are dirty or damaged will be deducted from your refund.

We do not accept returns from third-party sellers. Purchases made outside of YogaJunkies.com are not covered by our return policy. Returns for items bought on Amazon or any other retailer must be handled according to that retailer’s return and exchange policies. Only the seller from whom you made your purchase can issue a refund or exchange.

Once your return arrives at our warehouse, it will be inspected by our team. We will ensure that the item meets the return conditions: it must be unused, unworn, undamaged, and returned in its original packaging with all accessories and tags. If the item meets all requirements, we will refund the full purchase price or, if needed, send you a replacement item in perfect condition. If the item is damaged or not in perfect condition, we reserve the right to deduct a portion of the refund accordingly. This also applies to items that were improperly packaged or show defects caused by misuse. We will notify you by email about the status of your return and the next steps.

Refunds will be credited in full to the original payment method within 5–14 business days after we receive your return at our warehouse. If you purchased your order using store credit, your refund will be issued as new store credit, which you can use for purchases on yogajunkies.com.